Personal data policy

Introduction

Personal data protection is crucial at ACE ELECTRONIQUE SN (hereafter referred to as ACE ENERGY). We protect the information you entrust to us in accordance with applicable laws.

The primary purpose of this policy is to inform you about the collection and use of your personal data by ACE ENERGY and to provide you with the means to exercise control over such personal information.

Legal framework

This data protection policy is part of a legal framework that is in line with the General Data Protection Regulation, applicable since May 25, 2018 and the amended Data Protection Act.

These solid legal instruments provide high data protection guarantees and give you more control over the use of your data when entrusted to companies like ours.

Definitions

Personal data: Any information relating to an identified or identifiable natural person, directly or indirectly. It includes, for example, your last name, your first name, your telephone number, your e-mail, a login detail or any other information concerning you, like your socio-professional category.

Data processing: Any operation or set of operations carried out or not by means of automated processes and applied to personal data or data sets. It includes data collection, recording, use, dissemination, storage, etc.

Purpose: The reason for which personal data is collected or used. This involves ensuring the security of goods and people using video protection cameras.

What kind of personnal data do we collect?

  1. When browsing the website:

Simply browsing the website http://www.ace-energy.fr as a visitor does not require any sort of personal registration. However, some information about you is collected automatically when you browse the website (IP address, time of visit, type of browser, and areas of the website visited).

When browsing the website, you may be asked to accept cookies. These text files are stored in a dedicated space on your computer’s hard drive and then read by a server to facilitate your browsing by identifying your device during subsequent visits to the website. You can disable cookies at any time by changing browser settings. However, ACE ENERGY hereby informs you that some of the functionalities of its website may not be available if cookies are disabled.

  1. When creating a customer account

Please note that you may voluntarily provide us with certain personal data that we collect through website forms, such as your name, e-mail address and telephone number.

ACE ENERGY informs you that your password is encrypted (it is not displayed in clear text) to ensure the security and confidentiality of your data.

  1. If you wish to receive our newsletters

We inform you that you can voluntarily provide us with your personal data, such as your e-mail address, which we collect through the newsletter registration form on the website.

You can unsubscribe at any time by clicking on the “unsubscribe” link in our newsletters.

  1. If you are an installer

Please note that you may voluntarily provide us with certain personal data that we collect through website forms, such as your name, e-mail address and telephone number.

ACE ENERGY informs you that your password is encrypted (it is not displayed in clear text) to ensure the security and confidentiality of your data.

  1. To contact us:

Please note that you may voluntarily provide us with some personal data such as your name, e-mail address, telephone number, and mailing address, which we collect through forms on the website.

Why do we process your personnal data?

The processing of your personal data in connection with applications to create an account, or a contact request, is based on the legitimate interest of ACE ENERGY.

When you contact us through the contact form, we process your data to contact you, showcase our products if necessary, send you documentation to define your needs, and fulfil our future legal and contractual obligations.

When you are a customer, the processing of your personal data is based on the execution of the contract. As a matter of fact, we mainly process your data to follow up on orders and the business relationship, manage orders (changes and cancellations if necessary), follow up on deliveries, manage shipments and carry out invoicing. We also process your personal data in the context of possible complaints and to compile anonymised statistics, in order to guarantee you the best possible follow-up.

Access to your personnal data?

Your personal data shall only be transmitted to the company’s internal departments and to its subcontractors insofar a legal instrument or contract governs the exchange of personal data. However, the data shall never be transmitted to third parties without your consent. ACE ENERGY does not and shall not sell, transfer or disclose your personal data.

ACE ENERGY does not take any automated decisions based on your personal data. No profiling is done during processing, and the data we collect shall never be used without human intervention.

How long do we keep your personal data for?

  1. Concerning your web browsing data:

ACE ENERGY keeps your web browsing data for a maximum of 6months

  1. Regarding the data you provide to contact us:

The personal data you provide when you request to contact us shall be kept for a maximum of 3 yearsfrom the last contact.

  1. Regarding the data collected for the newsletter:

The personal data you provide by expressing you wish to receive our newsletters shall be kept until you unsubscribe by clicking on the “unsubscribe” link on our newsletters.

  1. Regarding the customer data collected for the contractual relationship:

We use and store your data for the duration of our contractual relationship. At the end of the relationship, we keep your data archived for 10 yearsaccording to the legal requirements for some documents.

What are your rights and how can you exercise them?

In accordance with the laws in force, you have the following rights with regard to your personal data:

  • Right of access: You may, at any time, access your personal data held by us. For this purpose, you retain the possibility of contacting us in order to access your data and the purposes to which they relate.

  • Right of rectification: If you notice any error, omission or ambiguity in your personal data, you can request to complete, correct, or clarify your personal information.

  • Right to erasure: You may also request that we delete your personal data.

  • Right to restrict processing: You may request the restriction of further processing of your personal data under certain conditions, namely when you dispute the accuracy of certain data, or when you need them to establish, exercise or defend your legal rights. You can also request for restriction of the processing of your data if the processing is unlawful but you oppose to their erasure.

  • Right to portability: As a customer, you have the right to obtain your data in a structured, commonly used and machine-readable format. You may also request that we transfer your personal data to another organisation.

  • Right to object: You retain, at all times, the right to object to the use of your personal data as part of operations carried out by our company, such as commercial prospecting, that involve their processing based on the legitimate interest of ACE ENERGY.

In addition, you have the right to lodge a complaint with a supervisory authority (CNIL): https://www.cnil.fr/fr/agir

To exercise your rights or for any information and/or contact request, please reach us at:

ACE ELECTRONIQUE SN (ACE ENERGY)
200 rue du Semnoz Albens
74410 Entrelacs
FRANCE

Or contact our Data Protection Officer at the following address rgpd@ace-energy.fr